Talking About Telephone Safety

Productivity in the workplace is crucial to being successful. That's why it's important to utilize every resource you have for your business. When it comes to the phone system, Voice over Internet Protocol (VoIP) offers a variety of different features that can help with collaboration and streamline communication. Here are some ways that you may not have thought about using VoIP. 

The Advanced Features

There are many advanced features that VoIP has that your regular telephone service doesn't typically offer. This includes the ability to transcribe voicemail messages and email them to the recipient, intuitive call routing, and multi-line call forwarding, The goal will be to reduce the amount of time that employees spend performing mundane functions on the phone so they can be more productive. For example, you can set up call routing rules so that phone calls are routed to the correct department or person. This will prevent the need for someone to take a call, write down a message, or take the time to forward the call to the correct person.

The Business Tool integration

You can actually integrate VoIP with various other business tools that you are using, such as project management tools or customer relationship management (CRM) software to manage customer relationships. You can actually streamline the process and prevent the need for manually entering data. This is common in CRM software, where you can automatically log each phone call from a particular customer. An employee can then make specific call-related notes, or you can attach a transcript of the call to the entry so that you know what was discussed. 

The Mobile Integration

You likely have a workplace situation where people are working from home and the office. VoIP mobile integration allows phone calls to be made and received from any employee's phone. There will be no need to give out personal cell phone numbers or worry about what number is showing up on the customer's caller ID. All phone calls get routed through the VoIP system so that they appear as if they are coming from the office. It helps keep everyone connected no matter what location they are working out of. 

Mobile integration also gives employees full access to the VoIP system from their cell phones. Rather than just have a phone call forwarded to their personal phone number when they are not working in the office, they will get all of the features as if they are next to their desk phone. 

Contact a local business VoIP telephone systems service to learn more.